Founded on June 23, 1887, Manulife Insurance has become a significant player in the insurance and financial services sector. With its headquarters at 200 Bloor Street East, Toronto, Ontario, Canada, M4W 1E5, the company has established a robust presence in North America and Asia. The website www.manulife.com offers a gateway to its extensive range of services, accommodating a global customer base. For inquiries and support, Manulife can be reached at their general contact number, 1-800-268-6195.
Unveiling the Portfolio: Products and Services
Manulife Insurance offers a diverse array of products and services. Their insurance solutions are crafted to protect what matters most, offering peace of mind and time-saving benefits. Investment services cater to various needs, from first-time investors to those preparing for retirement. The company also provides group retirement plans, aiding clients in tracking and managing their retirement savings. Additionally, Manulife is an experienced real estate player, an active investor, owner, developer, and asset manager. Their global reinsurance business, Manulife Re, serves property and casualty clients, highlighting its comprehensive service spectrum.
Prioritizing the Customer: Customer Services
Manulife Insurance emphasizes customer support, offering various contact methods for convenience and efficiency. Customers can chat online with representatives between 9 a.m. and 7 p.m. ET from Monday to Friday for quick answers to coverage details or claims questions. Phone support is available at 1-800-268-6195 for general inquiries, and for more specific queries like disability, life, and critical illness claims, the number is 1-877-481-9169. International customers can reach out at 514-286-6899. The Personal insurance web portal is available for policy details and updates, while health and dental, life, travel, or critical illness insurance quotes can be obtained from CoverMe.com.
Listening to the Voices: Reviews and Ratings
Manulife Insurance’s customer feedback paints a diverse picture. According to reviews on Insureye.com, Manulife Travel Insurance holds a rating of 1.2 out of 5 stars, indicating room for improvement in customer service and value for money. Similarly, Manulife Life Insurance reviews show a 2 out of 5 stars rating, with common concerns regarding agent/representative attitude and claim processing times. On Trustpilot, some customers have described their experiences as frustrating and unprofessional, citing issues with customer service and the online system.