Virgin Money has announced a system maintenance schedule for its banking platforms this weekend, temporarily taking the Virgin Money app offline. Customers should note that the app will be inaccessible from 3:00 am to 5:30 am AEST on Sunday, 18 February. The maintenance is crucial for enhancing the app’s performance and security features, ensuring a better banking experience for users.
During the offline period, Instant Payments using PayID into accounts will face delays, with transactions expected to be completed later on Sunday. However, customers can still make in-store and online payments using their debit and credit cards, including through digital wallets, albeit with possibly reduced limits. Virgin Money advises its customers to plan accordingly, especially for any transfers to transaction accounts on Sunday morning, which may also be delayed. Ensuring sufficient funds are available on Saturday, 17 February, is recommended for those anticipating necessary purchases, bill payments, or other transactions.
Furthermore, ATM withdrawals using debit cards will remain available, with potentially reduced limits; for customers foreseeing the need for cash, withdrawing on Saturday is advised. Virgin Money is committed to providing updates and additional information on this maintenance through its website, encouraging users to stay informed for a seamless banking experience during this period.
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