Coles Group, a cornerstone of the Australian retail sector, embarked on its journey in 1914 with the opening of its first store in Collingwood, Victoria. Today, it has flourished into one of the nation’s largest retail conglomerates, boasting over 2,400 outlets nationwide, including supermarkets, liquor, and convenience stores. With over 120,000 team members, Coles processes more than 21 million customer transactions weekly. The company’s commitment to sustainability, innovation, and positive community impact is evident in its collaborations with thousands of farmers and suppliers, aiming to support suppliers, create jobs, and feed Australians sustainably. The headquarters in Melbourne, VIC, Coles extends its speciality into various sectors, including insurance, retail, customer service, and more, embodying the vision to be the most trusted retailer in Australia and nurturing long-term shareholder value.
Revolutionizing Finance with Products and Services
Coles Insurance, in partnership with IAG, Australia’s largest insurer, offers an array of insurance coverages such as car, home, landlord, and pet insurance. This partnership ensures customers receive top-tier protection and support. Coles Insurance distinguishes itself with features like 24/7 claims service, Lifetime guarantees on authorized repairs, and exclusive online offers, including Flybuys points and discounts, catering to various needs and enhancing customer value through innovative solutions.
Commitment to Stellar Customer Services
Coles Insurance is committed to exceptional customer service, providing 24/7 claims lodging and management via the online Insurance Service Centre. The company’s emphasis on convenience is further demonstrated through the Lifetime Guarantee, Partner Repairer Network, and a dedicated On Shore Claims Team, ensuring quality assistance and protection. Customers can contact the Customer Care team for Car, Home, and Landlord Insurance at 1300 265 374 within Australia or (+61) 2 8661 9205 from overseas. For Pet Insurance inquiries, the number is 1300 333 738.
Reviews and Ratings: A Mixed Bag
Coles Insurance experiences a mixed reception from customers, as evidenced by varied ratings on productreview.com.au: Coles Car Insurance at 1.5, Home Building and Contents at 1.6, Pet Insurance at 1.8, and Landlord Insurance at 1.6. These ratings reflect diverse customer experiences, highlighting both satisfaction and areas for improvement, underscoring Coles’ ongoing commitment to addressing customer feedback and enhancing service quality.
